Return and Refund Policy
This Return and Refund Policy explains the conditions, timelines, and procedures for returns, refunds, exchanges, and order cancellations.
Key Information
- Return period: You have 90 days from the date of delivery to request a return.
- Restocking costs: No.
- Refund processing time: Refunds are processed within 7 business days after return approval and inspection.
- Return shipping costs: The customer is responsible for return shipping costs (unless the item is damaged or incorrect).
- Exchanges: it is possible to exchange products
Return and Refund Window
Return or refund requests must be submitted within 90 days from the delivery date. Requests submitted after this period are not eligible for approval.
Return Eligibility
Returned items must meet all of the following conditions:
- Unused and unwashed condition
- Returned in the original packaging
- All original tags attached
How to Start a Return or Refund Request
Contact customer support before sending any items back. Include your order number and the reason for the request. Returns sent without prior approval are not processed.
Email: Support@blake-newyork.com
Return Instructions
After approval, return instructions and the return address are provided. Items must be packaged securely to prevent damage during return shipping.
Return Shipping Cost
Return shipping costs are the responsibility of the customer.
If a product is received damaged or incorrect, return shipping costs are covered by us.
Refunds
Once a returned item is received and inspected, you are notified of the outcome. If approved, the refund is issued to the original payment method.
Please allow up to 7 business days for the refund to appear, depending on the payment provider.
Exchanges
Exchange requests must meet the same eligibility conditions as returns. To request an exchange, contact customer support with the item details. If an exchange cannot be completed due to availability, a refund is issued after return approval.
Order Cancellations
If you wish to cancel an order, please contact us through our Contact Us page as soon as possible and include your order number. Cancellation is generally possible before processing begins.
Once processing has started, cancellation may no longer be available. If the order has already been shipped, you may follow our return procedure after delivery in accordance with our Return and Refund policy.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photographs of the item and its packaging. After review, a replacement or refund is provided.