FAQ

Blake New York

Frequently Asked Questions

At a glance

Processing: 1–2 days (Monday to Saturday)

Transit: 3–6 days (Monday to Saturday)

Total delivery: 4–8 business days

Shipping: Free USPS Shipping (United States)

Return period: You have 90 days from the date of delivery to request a return.

Payments: American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, Visa

Shipping

How long does order processing take?

Orders are processed within 1–2 days (Monday to Saturday) after payment confirmation. Processing includes order verification, preparation, and dispatch.

How long does shipping take?

Once shipped, packages are delivered within 3–6 days (Monday to Saturday). The total estimated delivery time is 4–8 business days, including processing and transit.

Do you offer free shipping?

Yes. We offer Free USPS Shipping on all orders delivered within the United States.

Will I receive tracking information?

Yes. After your order is dispatched, tracking information is sent when available. Tracking updates are provided by the carrier.

Cancellations & Returns

Can I cancel my order?

If you wish to cancel an order, please contact us through our Contact Us page as soon as possible and include your order number. Cancellation is generally possible before processing begins.

Once processing has started, cancellation may no longer be available. If the order has already been shipped, you may follow our return procedure after delivery in accordance with our Return and Refund policy.

What is your return policy?

We offer a 90-Day Money Back Guarantee. Returns or refunds are accepted within 90 days of delivery.

What if the item is not suitable?

If the item is not suitable, you can start a return request within 90 days of delivery by contacting our support team.

How do I start a return or refund request?

Contact us with your order details and reason for the request at support@blake-newyork.com. Return requests must be approved before items are sent back.

What if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or incorrect, contact us promptly with your order information and relevant details. We will review the issue and provide an appropriate resolution.

How are refunds processed?

Approved refunds are processed back to the original payment method after the returned item is received and inspected. Processing times depend on the payment provider.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer.

If a product is received damaged or incorrect, return shipping costs are covered by us.

Payments & Privacy

What payment methods do you accept?

We accept American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, and Visa.

Is my payment information secure?

Yes. Payment information is handled securely through Shopify and its supported payment providers. We do not store full payment card details.

How is my personal information used?

Personal information is used to process orders, provide customer support, and operate the store in accordance with our Privacy Policy.

Need help with an order? Contact support@blake-newyork.com.